ParentPay Clubs - My club has limited places how has it been overbooked?

Limiting spaces on a Club is a great feature but can cause issues if managers do not carefully monitor numbers closely when booking on behalf of people.

  This article will teach you...

The process of how your club has exceeded the maximum attendance limit.

It is possible to overbook the Club by making manual bookings, in school, as a manager. When you are booking in the club members, please make sure there is space before confirming the booking.

We are currently aware of an anomaly when two bookings are processed at identical times. This may occasionally overbook the club, for example, sibling bookings.

Whilst we work to rectify this, we recommend adjusting the limited places or restricting the time they can book up to. This gives the school time to check if there are any overbookings. Both of these can be amended via the Club Settings menu.

Another option would be to ask the parents to checkout/pay after they have booked the sessions for one sibling, and go back in and book and pay for the second sibling which would prevent any overbooking.

Was this article helpful?
0 out of 0 found this helpful