How to remotely control a tablet on SOTI

To assist with troubleshooting, you can use SOTI to remotely control a tablet.

  This article will teach you...

How to remotely control a tablet

Before being able to start this process, you will of needed to enable the remote function in SOTI:

  1. Go to SOTI
  2. Log in with your credentials
  3. Either go to your managed devices [1] or select the search bar [2] and type the name of the site or tablet number Managed_devices_1.png
  4. Once you click on the tablet it will open a new window. Click on the Remote Control [3] iconremote_button.png 



    You will only be able to remote onto a tablet if it is turned on and connected to the internet. A turquoise screen will indicate this on the device icon

  5. This will open another separate browser tab. From here you have control of the tablet. You will be presented with a virtual copy of the tablet. You can use your mouse to click on the screen to control it or use the device controls [4] for functions such as back & home buttons. Device_controls_2.png
  6. If you press the action button [5] you can also Send Script [6] (change functions and application data) or Soft Reset [7] which restarts the devicedevice_actions_3.png
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