Parental Responsibility is required for parents to be able to give consent, view online reporting information, see balances and make bookings on School Gateway.
You can check if the contact has Parental Responsibility in Schoolcomms via the Registered Users report:
To access the Registered Users report go to:
- Management Reports
- Click on Registered Users
- Filter as required
If it is missing, Parental Responsibility would need to be applied in SIMS (Section 5 of the pupil record) and then an import will need to be run in Schoolcomms for this to update.
To run an import in Schoolcomms you will need to be logged into the desktop version of Schoolcomms:
- Click on Management
- Click on Import Management
- Click on Run Import (you may have to input your SIMS credentials)