Parental Responsibility is needed for parents to be able to give consent, see balances and make bookings on School Gateway.
You can check if the contact has Parental Responsibility in Schoolcomms via the Registered Users Report:
To access the Registered Users report go to:
- Management Reports
- Click on Registered Users
- Filter as required
If it is missing, Parental Responsibility would need to be applied in your MIS in the pupils record;
Open the student’s ScholarPack record:
Any current contacts show under the Contacts heading.
Click on the cog on the required contact - their record will open.
To amend the parental responsibility field “Responsibility” = parental responsibility click on the drop down arrow and amend as required
An import will need to be run in Schoolcomms for this to update.
Please be aware: Wonde imports data from ScholarPack on an hourly basis so users will need to wait an hour after amending any details in ScholarPack before running an import to ensure the latest data is imported.