How can both parents receive messages?

To ensure that both parents receive all messages via Schoolcomms you would need to set both parents as prime contacts.

To check your priority settings in Schoolcomms please go to:

  • Go to Management | Import Management
  • Click Edit settings
  • You can then view your current import settings

By default, the import is set to include priority 1 parents and all are flagged as prime. 

If you wish to include other priorities and/or parental responsibility and set another choice for prime/non-prime, click on Edit Priority Settings.

Once you are happy with your chosen settings to import members, groups and contact details into Schoolcomms from your MIS click Save. You will now need to run an import, by clicking Run Import.

This data needs to be refreshed regularly to ensure it is up to date, so we advise you run an import every morning when you log in to Schoolcomms.

Please note that if you have reduced the import strategy, for example, changed the import from P1 and P2 to just P1 then we will need to complete a database task to remove the data that no longer meets the strategy, in this particular example delete all P2 contacts as their data will remain in your Schoolcomms account.

You can submit this type of request by sending an email to

or alternatively complete the School Support form here

If an individual contacts priority has been changed to a priority you are no longer importing in your MIS, you are able to delete them in Schoolcomms.

To delete the contact in Schoolcomms, please go to:

  • Dashboard
  • Run an import
  • Click on 'linked contacts'
  • Search the contacts name
  • Click on the contact you need to delete
  • Click 'Delete'

You will then see the following message:


Please be assured that this will only remove the linked contact from the relevant pupil.

(The contact would still remain linked to any other pupils where their priority setting hasn't been changed) 

Once deleted they will not be re-imported as they no longer have a priority that you are importing.


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