Is there a charge for PIN requests?

There is a charge of the cost of a text credit for each PIN request.

The school incurs the charge as the PIN is generated and sent via the Schoolcomms system so it uses the school's text credits.
The cost of the text credit will depend on the bundle you have purchased.

You are able to purchase up to 20,000 text credits via Schoolcomms if you would like to purchase anything above this please send the request to: accounts@parentpay.com 

Credits

Cost 

Per text

1,000

£ 65

6.5p

2,000

£ 120

6p

5,000

£ 275

5.5p

20,000

£1,000

5p

40,000

£1,800

4.5p

50,000

£2,250

4.5p

100,000

£4,000

4p

 

To view/order text credits Via the Web:

  • Within the text messaging screen, you will see the Text credits button on the right-hand side of the screen.
  • Click this.
  • You will be shown how many credits you have, click the Order a text credit bundle drop down to view available bundles.

  • Select the bundle you wish to purchase and enter your Purchase order number. (If you have an unlimited text licence then please enter ‘Unlimited’, you will then not be invoiced).
  • Click Confirm to finalise your order.
  • Your texts are available immediately and you will receive an invoice for your bundle in the post.

To view/order text credits Via the desktop version:

  • Within the text messaging screen, you will see the Text credits button along the top toolbar.
  • Click this.
  • You will be shown how many credits you have.
  • Click Order credits to purchase more.

  • Select which bundle you wish to purchase and enter your Purchase order number and accept the license agreement. (If you have an unlimited text license then please enter ‘Unlimited’, you will then not be invoiced).
  • Your texts are available immediately and you will be invoiced for the chosen bundle.

You can check your purchase history by going to:

  • Dashboard
  • Management reports
  • Input text and search
  • Click on text credit purchase history
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