Unable to make a payment - No valid email error

If a parent/staff member is trying to make a payment on School Gateway but is receiving a 'No valid email' error and is unable to then make the payment, this error usually means the parent / staff member's email needs re-enabling via linked people in Schoolcomms, they will also show in your data issues.

When an email needs re-enabling it prevents a parent/staff member from making any payments.


Click here to access information to assist you with re-enabling an email.

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