How to create a portal account

You can utilise the customer portal to raise requests, find knowledge content & manage your open or your organisations requests.

Creating Portal Account

If you have not contacted support before with your current email address, you can create a portal account directly from the Customer Sign In page.

1. On the main knowledgebase page, click Customer Sign In [1]
2. You will then be directed to the sign-in page. Click Sign Up [2]
3. Fill out your full name and a valid email address and click Sign Up [3]
4. You will receive a verification email which you will need to click on Create a Password [4].
5. Your name will be automatically populated in the 'Your name' box. Type in a password in the Your Password [5] box and then click Set Password [6]. You will need to use a password that meets the password requirements.
6. Once a password has been set, you will need to go back to the login page and use your new login credentials.