How to view your requests in the portal

You can utilise the customer portal to raise requests, find knowledge content & manage your open or your organisations requests.

Viewing Requests

Once you are signed into your account, you will be presented with the portal homepage. 

1. Click on your Name [1] at the top of the screen.
2. Click on My Activities [2].
3. You will then see a list of your open requests. It will show the following information:
   • ID [3] - The reference number for the request
   • Subject [4] - The subject of the request
   • Created [5] - When the request was originally raised or created
   • Last activity [6] - The last time the request was updated by you or the service desk
   • Status [7] - The status of the ticket. It will be one of the following
   • Open - the support team is working to resolve the request
   • Awaiting your reply - the support team is waiting for you to reply to the request
   • Solved - the request has been resolved