How to reset your portal password

You can utilise the customer portal to raise requests, find knowledge content & manage your open or your organisations requests.

  This article will teach you...

How to reset your portal password.

Resetting Portal Password

  1. When you are on the knowledgebase homepage, click on Customer Sign in [1].
  2. You will be taken to the sign-in page. Click on Forgot Password? [2].
  3. Type in the E-Mail [3] that is registered with your account and click Submit [4].
  4. You will then receive an email with a link to reset your password:
  5. Once you click on the link, you will then be asked to type a New Password [5] (ensure you use the specified password requirements). Click Change Password [6] once complete.
  6. Go back to the sign-in page and type in your email and your new password.
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