Can bank transfer payments fail?

Can Payments Fail?

The most common reason for a payment to fail is if the payer has insufficient funds in their account at the time the monies are debited from their chosen account (3 to 5 working days after the payment is completed in School Gateway).

The return code we receive for failed payments is “refer_to_payer”. This is the generic response from the bank and can occur for a number of reasons including but not limited to insufficient funds. However, the parent would need to contact their bank for confirmation of what is causing the Bank Transfer payments to fail.

Some bank account types do not accept the bank transfer facility.

How Do You Know If a Payment Has Failed?

  • If a payment does ‘fail’ you will be notified via email from the School Gateway team. The email will be sent to the schools Schoolcomms main reply to email.
  • The payer will also receive an email asking them to make the payment again.
  • No monies will be debited from the payer’s account.
  • Failed payments are visible in Schoolcomms, within your Payment Reports.

In the meantime, the parent also has the option to make payments by debit or credit card.

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