Why is my import failing?

After running a Schoolcomms import, you may see a list of data issues relating to insufficient SIMS permissions.

Please find below examples of the most common import errors:

Insufficient SIMS Permissions - members could not be read from SIMS

image-1-website.webp

The above error shows that the Schoolcomms user that ran the import doesn't have the correct SIMS permissions to import members.
To resolve this, the Schoolcomms user would need the following permission adding to their SIMS Permissions:

School members Members could not be read from SIMS Admissions officer
Member contacts MemberContacts could not be read from SIMS Admissions officer

Insufficient SIMS Permissions - Timetables could not be read from SIMS

The above error shows that the Schoolcomms user that ran the import doesn't have the correct SIMS permissions for Timetables to be read from SIMS.
To resolve this, the Schoolcomms user would need the following permission adding to their SIMS permissions:

Timetables Timetables could not be read from SIMS Third party reporter

SIMS Dinner Money - This Dinner money payment collected through Schoolcomms failed to be written to SIMS

The above error shows that either the Schoolcomms user that ran the import doesn't have the correct SIMS permissions for Dinner payments to be written to SIMS or the member is now a leaver (if the member is a leaver you would need to manually apply the payment in SIMS and contact Schoolcomms to request the SIMS Dinner data issue is removed, click here to complete a support request).

To resolve this, the Schoolcomms user would need the following permission adding to their SIMS permissions:

SIMS Dinner Money Dinner Money payment collected through Schoolcomms failed to be written to SIMS Receipt clerk
Click here for information on the SIMS permissions required for a successful import of data for all Schoolcomms products.
Click here to access information to assist you with your data issues. For all other import failures please provide Schoolcomms with the latest error log e.g. SClog 9.6N (click here to access information to assist you with retrieving this) to either support@schoolcomms.com or click here to complete a support request.

Adding permissions groups to a SIMS user

To add the above permission groups to a SIMS user, navigate to Focus > System Manager > Manage Users from within SIMS.

  1. Search for the SIMS user and double-click on their name to open their record
  2. Section 3 shows the current permission groups allocated to the user; should any of the above permissions need applying, click on the Add button and select the relevant group(s) to add, then click on OK
  3. Save the SIMS user record to apply the changes.

image-3-website.webp

If you require further assistance please click here to complete a support request form.

Was this article helpful?
0 out of 0 found this helpful