Problems logging in to LearnUpon

Are you having issues logging in to LearnUpon? Have you forgotten your password? From time to time we archive inactive accounts and sometimes even need to delete accounts. This may cause issues if you try to log in after your account has expired.

  This article will teach you...

What actions to take if you're having issues logging in to LearnUpon

Forgotten password

Password.png

This is a simple solution and you can reset your password by using the option highlighted on the login page.

Account disabled or expired

Account_disabled_error.png

If you see the above message (normally in the bottom right) of your screen, your account has been deactivated.

To resolve this, please contact our support team and ask for your account to be reactivated.

Having an account on another portal

Account_Portal.png

If you get an error message informing you that your account is present on another portal please don't panic.

We need to set your account in a slightly different way to allow you access to all learning portals.

To alert us to this, please contact our support team and let us know your email address and the portal name (just copy and paste the web address into your email) you are trying to log in to. 

Was this article helpful?
0 out of 3 found this helpful