ParentPay Clubs - School cancellation policy

If your school has a cancellation policy whereby you charge people if they cancel a session after a specific time this can be managed via the Clubs feature.

Ensure this option is disabled (no tick) under Club settings:

Payers will now need to contact you in the school office to cancel a booking, allowing you to add any charges.

Follow the guidance here in full to cancel a booking and apply a charge.


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