Please check that the pupil is in the Club
Parental Responsibility is needed for parents to be able to see balances and make bookings on School Gateway.
You can check if the contact has Parental Responsibility in Schoolcomms via the Registered Users Report:
To access the Registered Users report go to:
- Dashboard
- Management Reports
- Click on Registered Users
- Filter as required
NOTE
Parental Responsibility needs to be applied in your MIS and then an import will need to be run in Schoolcomms for this to update.
Make sure there are active sessions for the Club.
Click into Club Settings and make sure Online bookings are enabled.