Has a parent/guardian told you they have changed their email address? Did you know school managers now have the ability to change a payer's email address in ParentPay.
This article will teach you...
How to change a payer's email address in ParentPay
IMPORTANT
If it is change of payer/carer DO NOT simply change the details as this could result in a data breach. You will have to manually create a new account for the new payer. See guidance How to change the carer on a pupil's account
If you are satisfied that it is the same payer/carer, please follow instructions below.
To change the payer's email address:
- Go to People > Pupils & Staff
- Locate the child and click on their name.
- Locate the relevant payers in the Contacts section and click on their name
- Go to the Email section and click 'edit email'
- Enter the new email address and click Save.
A verification link will be emailed to the payer to confirm the new email address. They will have to click on the link within 24 hours to complete the process then they will be able to log into their account with the new email address as username - If necessary they can use the password reset link on the login page to change the password.
We strongly advise that all users select a unique and secure password to protect their ParentPay account. Best practice is to combine three random words with complexity, ensuring every online account has a unique password.
*Use a new, unique, strong password. Do not re-use a password that is used on any other platform
*10 characters, mix of all character classes (or use a passphrase: 4 words or more)
Troubleshooting
If the payer has previously used the new email address to register an account please contact the Support team for assistance