You may receive a crash reporter message similar to the following when starting MIS Sync.
This indicates that the config files have become corrupted or unusable by the application and a fresh install is required. To resolve this you will need to fully remove and then re-install the MIS Sync application.
To uninstall the MIS Sync application
WARNING
You will need to have administrative permissions on the SIMS installation to be able to carry out these instructions. Please speak with your IT support provider where appropriate to complete the following actions.
- Navigate to the ParentPay folder, typically C:\Program Files\ParentPay
- Run UNINS000.exe
- Once un-installed go to C:\Users\<username of user having the issue>\AppData\Local\ParentPay\MISSync
- Delete the Config and Password files.
You will now need to reinstall MIS Sync as a new installation.
If using SIMS please follow How to install MIS Sync for SIMS uploads or How to install MIS Sync for Connected (depending on your SIMS Installation type). Alternatively there is video guidance at [VIDEO] How to install, configure, and upload pupils from SIMS using MIS Sync
If using another MIS or data source that requires manually setting up MIS Sync please follow How to install MIS Sync for manual uploads followed by