How do I switch key and secondary contacts

You may be required to change the key contact in ParentPay after you have added a new contact.

• Search for the pupil using the search bar
• Click on the pupil's name               
• Locate the Contacts section and you will see the Key contact and secondary contact
• Click merge or split accounts next to the secondary contact
• Click merge accounts                                                     
• In the Pupil name search box type the pupil's name and click Search
• Where it says "Select a pupil from the list to merge" choose the pupil that has the other contact against them and make sure "Choose contact type" says Primary Contact
• Click Merge Now
• You will get a message saying "(Primary Payer's name) is currently the primary contact for pupil (pupil's name). Do you want to make (second contact's name) the new primary contact for (pupil's name)?
• Click Yes to confirm