SIMS Connected - Uploading pupil data to ParentPay from SIMS

You will regularly need to update your pupils data in ParentPay throughout the year to add new arrivals, remove leavers, and to update Free School Meal (FSM) entitlements.  This is especially important in September as you promote your MIS data and incorporate your new intake.

  This article will teach you...

How to complete a pupil upload using MIS Sync connected to your SIMS MIS

Completing a pupil data import

  1. Open MIS Sync and login using the same credentials you use to access the ParentPay Manager Application, along with your Organisation ID (this can be found in your ParentPay Manager Application either on the home page in the top right corner or under Settings > Site data in the Company external id)
  2. In MIS Sync, navigate to Pupils > Auto update

  3. This begins the data extract from SIMS. The pupils will then be transferred to the ParentPay system.

Once the upload completes you will receive a success notification message or an error log file detailing what went wrong.


Most upload messages will contain warnings. These usually indicate changes to Free School Meal entitlement, or changes to the imported mobile phone number.
They do not stop the import but you you may wish to review these changes.


If the upload fails an error message will be displayed outlining the cause for the failure.
Most errors will need to be corrected in SIMS, but some may require intervention from ParentPay support so its worth getting a screenshot of the error information to send through with your issue. Don't worry if you forget though, it remains available even after you leave the application in the Settings section in MIS Sync if needed).

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