Accessing the Knowledge Base with the Help widget

The Cypad Knowledge Base is now available via the Help widget. Click here for the QuickRef video.

KBA_Help_Widget.PNG

  1. Click the Help widget to open the Knowledge Base Live chat window.

  2. In the ‘How can we help?’ [1] field type what you are searching for.
    KBA_Widget.PNG

  3. Click the Search icon [3].

  4. Select the search result [2] that you need.

  5. Click the View original article button [4] in the top right corner. 
    NOTE: The View original article button [4] will open a new browser window and take you to the Knowledge base article.