pdf download
Print off the handy pdf checklist to use in conjunction with the online September guides below.
Entering new parent / staff details on ScholarPack
Parental responsibility also needs to be applied in ScholarPack for parents to be able to give consent, see balances, and make bookings on School Gateway.
To review and identify any gaps in data currently imported into your Schoolcomms account, check your registered users Management Report.
Click here for assistance with this.
Pre-admissions
Any new starters will import across to Schoolcomms once they are on roll (date of admission).
Import Settings
Click here to access the ScholarPack import settings help guide
Please note
Wonde imports data on an hourly basis so users will need to wait an hour after amending any details in your MIS before running an import to ensure the latest data is imported.
Data Issues
Manage Schoolcomms user accounts
Leavers
If a school member has left the school and they have been marked as Off Roll (for a student) or ‘Active = No’ (for a staff member) in ScholarPack, they will then be marked as a leaver the next time the import is run in Schoolcomms.
Please ensure you review the pupils balances and action any required manual transactions / refunds before marking them as leavers and running the import in Schoolcomms, as once the import has been run in your MIS the linked contacts and their connecting School Gateway account will be removed.
You will also no longer be able to send messages to them and any association with your school will be removed from their School Gateway account.
Please note: When deleting your leavers from Schoolcomms, this is a permanent deletion; only complete once you are certain you no longer need to access any related information or communicate through Schoolcomms.
Once they are leavers, they can be permanently deleted from Schoolcomms.
Leavers in Meal Manager (Cypad)
Adding/amending Bank Details
Payments
Please Note: Schoolcomms recommends that a new payment request is created if a vast sum of monies has been collected to prevent time-outs.
Refunds
Text Credits
Access the Ordering Text Credits help guide here.
Space Usage
Schoolcomms Dinners
Add new students to the Dinner Plan and connecting payment request once they have been imported after they have reached date of admission in your MIS.
UIFSM year groups will not be updated until the first import is run following your Academic promotion being completed in your MIS.
We would advise that you do not allow parents to pre-book meals in the Summer.
Meal Manager
To ensure that UIFSM meals are charged correctly on your first day of term, run an import in Schoolcomms before 11am so that the updated year groups will be passed to Cypad.
Depending on when the first import in the new academic year is run in Schoolcomms, pupils and class groups will update in Cypad after the next data sync:
School members – 6am, 11am, 3pm, and 6pm each day.
The status of leavers will change to Closed and they will be anonymised on the next Cypad sync.
Once they have been deleted from Schoolcomms; they will then no longer appear on the Whiteboard.
Clubs
Please remember to expire the old payment request.
You will need to create new clubs that require all sessions to be booked (enrichment clubs).
School Gateway
Useful letter templates can be found in the School Gateway Success Guide here.
There are also useful App / Payments invite templates within Messaging.
Access the full parent guide here.
Access the School Gateway help guide here.
Please remind parents to ensure they are on the most recent version of School Gateway for the best user experience. They can check for updates via their respective app store.