How to get MIS Sync log files

20 October 2021 12:25

To enable our technical team to investigate further, we will require you to send us the log files from MIS Sync.

There are 3 ways to get the necessary log files

1) Log into MIS Sync (LIVE) then go to Tools > Log Files

2) Log into MIS Sync (local) then go to Tools > Log Files

3) Go to C:\Users\**user account**\AppData\Local\ParentPay\MISSync\Logs

The APP DATA folder is a hidden folder. Using Windows Explorer click View then Tick Hidden Items