Firstly you would need to check that the FSM and UiFSM allowance are set correctly for your school.
To check the FSM allowance -
1. Go to Attendance, meals & events > Settings > FSM allowance
2. Check the Allowance value set against each group.
To amend the FSM allowance:
Against the line - Apply to all of allowance group 1
Enter the correct FSM allowance value into the first column
Enter the start date of the FSM allowance into the second column
Leave the third column empty
Select Dry run
The system will then make amend the allowance and ask you to Commit changes
UiFSM allowance can differ depending on your region - to find out more please see -
Universal Free School Meals (UFSM)
To check the UiFSM allowance -
ParentPay need to set the UiFSM Allowance for you.
You can check the allowance set by viewing a pupil statement though.
You can do this via People > Pupils & Staff
Locate a UiFSM pupil
Select the View pupil statement icon
You can then check the statement to see if the meal charge and UiFSM allowance credit are the same
If the UiFSM allowance needs to be updated please see
How to change the UFSM allowance
Please Note
Please note that the FSM allowance can be backdated up to 30 days
The UFSM allowance cannot be backdated - if the allowance is amended you will need to credit any debt occurred due to the difference manually.
You can credit the debt as per below -
Navigate to Finance > Record Adjustment
Select the School Meal Payment item
Choose Method is Credit
You can enter the Year/ Reg group or Individual pupils name in the first name or surname box
Click Search
Enter the value of the amount to credit in the Amount box
Enter a reason for the credit into the Internal comment box
Enter a note to the parent in the Notes to Payer box
Scroll to the bottom and select Credit
Tip - you can credit multiple pupils when doing a Record Adjustment but be sure not too take too long as the screen will time out.