The Arbor MIS tool handles each record type separately, for instance, staff numbers are held separately from pupil numbers. This results in the Arbor MIS allowing the same ID to be used for different user types
While this is not an issue within Arbor, when the information is transferred to ParentPay during an upload it will create a duplicate record. To resolve this, ParentPay and Arbor have agreed that any staff upload record will have the ID field preceded with the number '3' to ensure it is unique.
In consequence to this change, 3rd party cashless vendors that source their records directly from the Arbor MIS (such as Vericool or CRBC) will no longer match the ParentPay record.
We are currently working with our partners to replicate this change on their cashless systems so that they correctly match the data held in ParentPay.