How to reconcile the Collection Service Statement with my bank statement?

To view the collection service statement

  1. Go to FINANCE > REPORTS
  2. Select COLLECTION SERVICE STATEMENTS
  3. Select the relevant period
  4. Select Statement Type (Parentpay, Card or Paypoint)
  5. Select the relevant bank account
  6. Click Show Report
    • The report will show the total amount paid in during that period, any refunds, the transaction fees and the NET settlement figure.
    • The Net settlement figure will match the amount showing on your bank statement

To see which payments made up this amount

  1. Go to PAYMENT ITEMS > REPORTS > PAYMENT REPORT
  2. Choose Payment Item or select All
  3. Enter the relevant dates - the same dates as the Collection Service Statement
  4. Click Advanced Options
  5. Choose Payment Status - Authorised, Payment method - Parentpay Online and Search 
  6. The total figure shown will match the gross Figure (after refunds) on the Parentpay Collection Service Statement
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