How to add attachments

When sending e-mails, remember to enter a Subject or you can leave it with the pre-populated subject showing if you are using an existing template. if you want to add an attachment to your e-mail, you will need to click Browse, add your relevant file and click to Add attachment.

 

 

Troubleshooting

Question: Are there any size limits on e-mail attachments?

Answer:  Yes, the limits can be found on the ‘Message options’ page when creating the message, if your message does not send it may be that the attachment exceeds the size/character limit, if you need assistance investigating an attachment that will not send then please contact ParentPay Support.

Question: Can I run a report to view a summary/delivery status on messages?

Answer: Yes, navigate to Communication > Communication History, then view the relevant communication and click on the message you wish to report on, there will be an exception report in here to check delivery status, and also a ‘Show recipients’ option to see who the message was sent to, and a preview too.

 

 

 

 

Question: Can I recall a message that has been sent in error?

Answer: No, once a message has been sent it cannot be recalled, therefore it is important to ensure to check the information/recipients are correct before pressing Confirm Send

Question: Can I view a sent attachment in Communication History?

Answer: No, once an e-mail is sent with an attachment, you can still view the history however the attachment itself will not be accessible.