How to add attachments

When sending e-mails, remember to enter a Subject or you can leave it with the pre-populated subject showing if you are using an existing template. if you want to add an attachment to your e-mail, you will need to click Choose file, locate the relevant file, click open and then click to Add attachment.


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Question: As soon as I click attach I get an error message

Answer: This indicates the name of the file is too long - please rename within your local files and try again.

Question: Are there any size limits on e-mail attachments?

Answer:  Yes, the limits can be found on the ‘Message options’ page when creating the message, if your message does not send it may be that the attachment exceeds the size/character limit, if you need assistance investigating an attachment that will not send then please contact ParentPay Support.

Question: Can I run a report to view a summary/delivery status on messages?

Answer: Yes, navigate to Communication > Communication History, change the dates if necessary.  Select search and all communications sent between the dates will appear.  Click on the message you wish to report on.  Here you will see the option of an exception report.  Click this to view any failed emails or a list of people who do not have an email address in ParentPay.  Click the back button at the top of the page to see the Show recipients option this will allow you to see who the message was sent to.  you have the option to view the message sent. 

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Question: Can I recall a message that has been sent in error?

Answer: No, once a message has been sent it cannot be recalled, therefore it is important to ensure to check the information/recipients are correct before pressing Confirm Send

Question: Can I view a sent attachment in Communication History?

Answer: No, once an e-mail is sent with an attachment, you can still view the history however the attachment itself will not be accessible.

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