How can I see if an email/text has gone to all the recipients?

To check the Delivery/Dispatch status of a message sent through Schoolcomms, you will need to check your Sent items in Messaging. This can be done via the Delivery Status Desktop or the Web version Sent items.

  • Go to Messaging
  • Click Sent Items
  • Select the message you want to view
  • Click Dispatched/ Delivery Status
  • The color of the message is as follows: 
    • Green this means the message has been sent
    • Amber this means it is pending
    • Red it means it has failed.

Please keep in mind on an email the green means it has been dispatched, however the message may have been delivered to the recipients Junk/Spam Mailbox

  • If the parent does not show in the Dispatched/Delivery Status report, you can then check the Paper list to view the people who the message could not be sent to
  • Go to Messaging
  • Click Sent Items
  • Select the message you want to view
  • Click Paper list to view a list of people who the message could not be sent to as they do not have an email address/mobile number.
    • You can cross reference with your Data Issues report, and re-enable the contact details where applicable.

NOTE

Please note that you are only able to view the delivery/dispatch status details for messages sent in the past month.