There are several reasons why parents may not be able to view a payment request:
The pupil may not be included in the request
The request requires consent
Parental Responsibility is needed for parents to be able to give consent, view online reporting information*, see balances, and make bookings on School Gateway.
*SIMS only
Parental Responsibility needs to be applied in your MIS:
For SIMS
For Arbor
For ScholarPack
The parent's email needs re-enabling
If a parent/staff member is trying to make a payment on School Gateway but is receiving a No valid email error and is unable to then make the payment, this error usually means the parents email needs re-enabling in linked people in Schoolcomms.
When an email needs re-enabling, it prevents a parent/staff member from making any payments. Refer to the data issues support guide to assist you.