There are several reasons why parents may not be able to view a payment request:
The pupil may not be included in the request
The request requires consent
The parent's email needs re-enabling
If a parent/staff member is trying to make a payment on School Gateway but is receiving a No valid email error and is unable to then make the payment, this error usually means the parents email needs re-enabling in linked people in Schoolcomms.
When an email needs re-enabling, it prevents a parent/staff member from making any payments. Refer to the data issues support guide to assist you.