Please check that the pupil is in the Club
Parental Responsibility is needed for parents to be able to see balances and make bookings on School Gateway.
Parental Responsibility needs to be applied in SIMS (Section 5 of the pupil record) and then an import will need to be run in Schoolcomms for this to update.
Make sure there are active sessions for the Club.
Click into Club Settings and make sure Online bookings are enabled.