Why can’t parents see a timetable?

  • If the issue is only affecting one child, does the parent have Parental Responsibility in SIMS?
  • Is the Timetable visibility checkbox ticked in OLR?

Is there a Data issue for insufficient SIMS permissions for Timetables?

If so, the SIMS Permissions for the user running the import will need to be updated to include Third Party Reporter. Timetables will then be visible on School Gateway again after the next import.

See here for data issues

Have the timetables been applied correctly in SIMS?

To check this, you can try to attach a child’s timetable via Timetables from SIMS when sending an email; from here, the timetable can be previewed without the message being sent to parents.