Parents are paying for Dinners, but the balance is not updating?

The Schoolcomms dinner payment request requires a specific payment type for the payments made to update the pupil’s balance.

To check this:

  • Go to Dinners and select the relevant Dinners Plan.
  • Click on Edit payment request.
  • Check the Payment Type and make sure the payment type prefix has the following:
    • Schoolcomms Dinners flex

If not, you will need to re-create your Payment Request via the dinner plan with the correct type and manually transfer any payments across.


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