Parent is struggling to create a School Gateway account?

If your parents have provided you with a valid email address and mobile number they will be able to create a School Gateway account.

To check their details are importing from your MIS:

  • Click Dashboard > Linked People
  • Search for the parent
  • If their contact details are importing from your MIS, their email address and mobile number will be displayed. If the details don’t display, their details aren’t importing and you will need to check you hold them correctly within your MIS
  • If their contact details do display, but any of their details show as blocked you will need to re-enable either their email address or mobile number before they can create a School Gateway account. Click here to access information to assist you with your data issues and how to re-enable
  • If there is no email showing in Linked People under School Gateway Status this means that the parent has already registered for a School Gateway account (usually at a different school) and has provided your school with a different mobile number to the one they originally registered with. To resolve this the parent would need to ensure all schools they are connected to are provided with exactly the same contact details.