Why can’t my parent create a School Gateway account?

If your parents have provided you with a valid email address and mobile number they will be able to create a School Gateway account.

To check their details are importing from your MiS follow the steps below:

  • Click Dashboard > Linked People
  • Search for the parent
  • If their contact details are importing from your MiS, their email address and mobile number will be displayed. If the details don’t display, their details aren’t importing and you will need to check you hold them correctly within your MiS
  • If their contact details do display, but any of their details show as ‘blocked’ you will need to re-enable either their email address or mobile number before they can create a School Gateway account