You can reset a parent's PIN via Schoolcomms > Linked People or alternatively the parent can reset their own PIN on their School Gateway APP by clicking on Forgotten PIN on the login screen.
Please note
If a School Gateway account hasn't been activated there won't be the option to reset the PIN
To reset a parent's PIN:
- Click on Dashboard
- Click on Linked People
- Search for the name of the parent
- Click on the parent’s name
- Under the School Gateway Action's heading on the right-hand side, click on Reset PIN (this will issue the parent a new PIN via a text message)