Can I send a message to both parents?

You can message both parents if they are being imported from your MIS (depending on their Priority number).

Desktop version of Schoolcomms (SIMS)

  • Go to Management
  • Click Edit Settings to view the current settings and amend the areas you need to
  • Click Save


View the setting under the Student Family Contact area – if you want to import more contacts, click the change button and view the help page before processing the change.

Alternatively, if you want to import an additional contact (separate to your import settings above) for one child add the parent to Schoolcomms using the New from SIMS button. To do this:

  • Go to School members and groups | Manage school members
  • Find the student you want to add the extra contact for in the list
  • Single click on them to highlight them in dark blue
  • Click Linked people on the top menu
  • Click New from SIMS and select the appropriate contact from the drop down list.
  • Click OK; the selected contact is now linked to the pupil. (NB: The contact's priority number in SIMS must be in line with your current import settings for prime parents).

The new contact will come into Schoolcomms as a non-prime Parent, so when you are sending a message to include this contact, you will need to un-tick Send to Prime Parent or select Send to All Contacts.

Web version of Schoolcomms (Arbor/ScholarPack)

Your import settings determine the contacts and data that are imported from your MIS database.

To review your Schoolcomms Import Settings go to Dashboard > Import Management > Edit settings

Select which contacts you would like to import from your MIS database. By default, the import is set to include Priority 1 parents and all are flagged as prime. If you wish to include other priorities and/or parental responsibility and set another choice for prime/non-prime, click on Edit Priority Settings.


Select whether you wish to import email address and/or mobile numbers.

Tick the Send a text/ email to each new or changed number/address if you do wish to notify each new contact. We advise that the ‘Send a Text message to each new or changed number?’ option is left un-ticked for your first import as this will send a text to each new  contact you import and will use a large amount of your text credits.

Once you are happy with your chosen settings to import members, groups and contact details into Schoolcomms from your MIS click Save. You will now need to run an import, by clicking Run Import.

This data needs to be refreshed regularly to ensure it is up to date, so we advise you run an import every morning when you log in to Schoolcomms.


If you have reduced the import strategy, for example, changed the import from P1 and P2 to just P1 then we will need to complete a database task to remove the data that no longer meets the strategy, in this particular example delete all P2 contacts as their data will remain in your Schoolcomms account.

You can submit this type of request by sending an email to

If an individual contacts priority has been changed to a Priority you are no longer importing in your MIS, you are able to delete them in Schoolcomms.

To delete the contact in Schoolcomms, please go to:

  • Dashboard
  • Click on Linked People
  • Search the parents name and click on their name
  • Click Delete

Once deleted they will not be re-imported as they no longer have a Priority that you are importing.

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