If parents access the Payments area on School Gateway, they will be able to pay for a Club without making a booking, this means if you have manually booked the parents in to the club, they can pay for it. Likewise, this facility allows parents to top-up their child’s club balance without necessarily making a booking.
We recommend you add a message into the Additional Information box of the Club Payment Request to make the parents aware that if they do not currently have a space booked, they need to book the club before making payment.
If the above is all correct, make sure the parents are not appearing in your Data Issues. If they are, click here to resolve the data issue and re-enable the email address for the parent