A parent has booked a meal and not been asked to pay

  • Go to Payments and select the relevant Dinners Payment Request
  • Click Edit
  • Check that the Payment Type and make sure the payment type prefix is Catering
  • Check that Visible from and to dates are correct and current
  • Check that the School Member is included in the Payment Request
  • Check that the parent does not have a credit balance or is Free School meals