Payer guidance – How to make a withdrawal from your account

Your Parent Account enables you to maintain a balance within ParentPay which speeds up the process of making payments for items such as dinners or trips.


There may be occasions where it is necessary to make a withdrawal from your Parent Account, such as when a high-value school trip is refunded, or when you no longer have a child attending a ParentPay enabled school.

 

Please note: This process only allows withdrawals of funds already in your Parent Account. Dinner payments or trip payments need to be refunded to your Parent Account by the school before it can be withdrawn.

 

Withdrawing using a mobile device

  1. Go to www.parentpay.com and log into your ParentPay account
  2. Select the Menu icon [1]
    Menu 5.png
  3.  Select Parent Account [2] and Statements [3] Parent 1.pngparent 2.png
  4.  You will then see the available Parent account credit. Select Withdraw Parent Account Credit.
    parent 3.png
  5. Enter the amount to be withdrawn. This can be a minimum of 5p, and a maximum of the total amount in your Parent Account. Select Make a withdrawal [5].
    Please note: The number of withdrawals may be adjusted at times to assist payers with being able to withdraw allocated funds.
    parent 8.png
  6. Select Withdraw funds [6].
    parent 7.png
  7. Confirmation of the withdrawal will be displayed.
    parent 6.png

Video

For a video explaining this process please see article, Video - Withdrawing money from your ParentPay account

 

Withdrawing using a computer or larger mobile device

  1. Go to www.parentpay.com and log into your ParentPay account
  2. Navigate to Parent Account to display your statement
    withdraw-1.png
  3. Select Withdraw from beneath the statement
    withdraw-2.png
  4. Enter the amount to be withdrawn. This can be a minimum of 5p, and a maximum of the total amount in your Parent Account
    Please note: The number of withdrawals may be adjusted at times to assist payers with being able to withdraw allocated funds.
    withdraw-3.png
  5. Select Make withdrawal
  6. Confirm the withdrawal
  7. Confirmation of the withdrawal will be displayed
    withdraw-4.png
    Please note: The withdrawal may take up to 5 working days to be credited back to the card/bank account detailed on the withdrawal screen.
    If the withdrawal will result in amounts being credited to multiple cards/bank accounts, the confirm withdrawal notification will display what will be refunded to which cards. 
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