Storing Data in SIMS

Due to new industry regulations in the banking sector your parents may experience extra verification steps when paying via School Gateway. These extra verification steps may be triggered if the data you hold does not match up with the parent’s data. It is therefore important that address data is complete, up-to-date and stored in the correct area of SIMS.

Parental Responsibility also needs to be applied in SIMS (Section 5 of the pupil record) for parents to be able to give consent, view online reporting information, see balances and make bookings on School Gateway. To review and identify any gaps in data currently imported into your Schoolcomms account, check your registered users with the Management Report.

To successfully import contact details, message contacts within Schoolcomms and for parents to access School Gateway, you will need the following data in SIMS:

For email addresses in SIMS please ensure that:

The email address is in Section 5 – Family and Home of the student’s record, in the correct parent’s record

The location of the address needs to be Home or Work

The parent needs to be Priority 1 for that student, or match your import strategy if you’ve changed who is imported

N.B. If you make any changes to contact or a student’s record in SIMS you will need to run the import in Schoolcomms to bring the changes across.

For mobile numbers in SIMS, please ensure that:

The mobile number is in Section 5 – Family and Home of the student’s record, in the correct parent’s record

The location of the mobile number is marked as Mobile

The parent needs to be Priority 1 for that student, or match your import strategy if you’ve changed who is imported

N.B. If you make any changes to a contact or student’s record in SIMS you will need to run the import in Schoolcomms to bring the changes across.