Editing a bank account

To edit the bank account details that have been set up

  1. Go to Payments > Payment Settings
  2. Highlight the account you wish to edit
  3. You will then see all the bank details
  4. Make the changes you wish and then click the Save button
  5. Payment requests currently set up with this bank account will now receive settlements into the changed bank account once it has been approved.

If the Bank account is new and proof of account has not previously been provided you will need to submit the evidence via our bank account approval form.

If adding an account that you have previously provided proof of account for, our accounts team may be able to approve this for you without you needing to provide further evidence.

Please can you email accounts via: banking@parentpay.com to advise them of the account that you have re-added if needed they will ask you to re-submit the evidence via our bank account approval form.

Just to add, you are still able to create the new payment requests before the account is approved and parents are still able to pay; the approval process is just what allows us to disburse the funds to your bank account every fortnight.


If you are changing your bank account one of the methods to update this on Schoolcomms is to edit the current bank details, which would automatically be reflected in any existing payment requests linked to the original account. 

To edit your bank account, please go to:


  • Payments
  • Payment settings
  • Click on required bank account and edit
  • Save
  • Either submit the 'Bank Account Approval Form' (linked at the top of the screen once you have saved your new account details) for verification, or alternatively send proof of the new account to banking@parentpay.com

However, if you wish to create new payment requests with the new bank account details please click

here for information to assist you with adding a new bank account.