Why is a parent unable to see all of their children on School Gateway?

A parent can see all of their children on the same School Gateway account, regardless if they are at different schools as long as;

  • The parent signs up to School Gateway with details that match what each school holds within their MIS for them.
  • All attended schools are using School Gateway
  • All contact data supplied to each school has been stored identically. If children are at the same school, the school needs to ensure that all parent contact data has been stored identically for each child
  • The contact details for the parent are read from section 5 in SIMS. The mobile number must be stored as mobile and the email address must be work or home and main or primary