Parent can’t register for School Gateway

If a parent is having trouble registering for School Gateway there are some checks that can be done within school to resolve the problem;

Has the parent already registered? 
To check this in Schoolcomms click on:

  • Dashboard
  • Click on Linked People on the left-hand menu and search for the parent/contact.
  • If the parent has already activated an account a date and time will be displayed in the School Gateway section at the bottom of the screen and it will display the email address they have registered with. If this is the case the parent will need to request a new School Gateway PIN rather than try to register for the first time.

Do the contact details you have saved  in your MIS match the details the parent is trying to register with?

To check this in Schoolcomms click on:

  • Dashboard
  • Click on Linked People on the left-hand menu and search for the parent in the list.
  • Click on the parents name
  • The parents contact details will then show on the right, these will need to match exactly what the parent is entering, otherwise School Gateway won’t recognise them. If these details are no longer correct, you will need to update them in your MIS and re-run your Schoolcomms Import.