Parent can’t register for School Gateway

If a parent is having trouble registering for School Gateway there are some checks that can be done within school to resolve the problem;

  • Has the parent already registered? To check this in Schoolcomms, click on the School Gateway tab. Select Linked People from the left-hand menu and search for the parent in the list. If the parent already has activated an account a date and time will be displayed in the School Gateway section at the bottom of the screen and it will display the email address they have registered with. If this is the case the parent will need to request a new School Gateway Pin rather than try to register for the first time.
  • Do the contact details you have saved  in your MIS match the details the parent is trying to register with? To check this in Schoolcomms click on the School Gateway tab. Select Linked People from the left-hand menu and search for the parent in the list. A window will appear with the parent’s contact details at the top, these will need to match exactly what the parent is entering, otherwise School Gateway won’t recognise them. If these details are no longer correct, you will need to update them in your MIS and rerun your Schoolcomms Import.