Auto top-up

Once One-click payments is set up on parents account they may also be able to turn on Auto top-up to automatically add credit to their child's meal balance when it falls below a minimum amount.

This article will teach you...

What Auto top-up is and how parents can use it.

NOTE

To use Auto top-up parents must set up One-click payments on their account. The Auto top-up facility will only become available once this setup is completed and authorised.

Auto Top-up is currently only available to certain payers. Further roll-out of this service is ongoing.

What is Auto top-up?

Auto top-up is an automated service that uses One-click payments to add credit to a child's meal balance when it falls below a certain value.  Both the amount topped up and the minimum amount are configurable.
This is a simple and efficient way to always ensure that a child has the balance required to purchase a nutritious school meal.

How often is Auto top-up checked/updated?

Balances are checked once per day (currently between 1800 – 1900 GMT though times may vary).  If a child's meal balance has fallen below the minimum value set by the parent at this time, the service will use the One-click payments service to add the pre-defined top-up amount they have set..

What can it be used for?

Auto top-up is currently only available for non-bookable school meal services.

NOTE

Auto top-up does not operate during holiday periods (as determined by the school’s term dates within ParentPay).

NOTE

Low balance alerts are no longer needed for balances that are automatically topped up and are therefore disabled for that payment item.

How can a parent set up Auto top-up?

The following parent article explains how the service is set up within their Parent Application.

How to set up Auto top-up

Auto top-up FAQ

Can a parent pause or disable Auto top-up?
Yes. They can pause or cancel the Auto top-up schedule at any time. The parent would need to select this against the Auto top-up feature against each pupil.  auto top up.png
Why has the Auto top-up service credit pupil accounts during the holidays?
You need to ensure your schools term dates are set correctly in ParentPay. If you have confirmed this and top-ups continue in a holiday period please contact our support team.
Can other payers be configured for Auto top-up for the same pupil?
Only one Auto top-up facility can be configured per pupil.  Once the first has been configured other related accounts will have the feature disabled against associated payment items.
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