Refund visibility to a parent

As well as receiving an email notification, a payer will get a notification when they log into the ParentPay system for the first time after a refund has been processed to their Parent Account.

This notification will explain to payers the amount, the pupil, and the payment item associated with the refund. The payer will then be able to use the refunded amount to pay for another item or can choose to withdraw the amount back to the account/card the original payment was made from.



The refund will also remain visible in their transaction history reports as a permanent record.

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