Login to https://www.parentpay.com (as an Overall manager)
- Navigate to People > Uploads
- Choose the upload type you wish to complete (pupil or staff)
- Import
You can view previous imports by selecting the Upload history tab on the left.
Troubleshooting
In the scenario where a specific pupil or staff member is affected by a fatal error causing the import to fail, the interface will display an explanation. This will include the name or identifier where available (ie. admission number/UPN for pupil, MIS ID for a staff member).
Below is a list of common fatal errors that are most likely to impact a CMIS upload:
| Error message | Error code |
Reason |
|---|---|---|
| Unable to connect to CMIS Server | 0 | Check the following:
|
| Timeout connecting to Facility Server, Student import failed on https://eportal.schoolname.sch.uk/ API/services/WebService?wsdl |
0 | This error indicates that there has been a timeout when attempting to import the pupil data into ParentPay. |
| Duplicate data detected. The data has not been modified since it was last imported |
0 | There have been no changes in the data since the last pupil or staff import This will show as a failure. |
| https://eportal.schoolname.sch.uk/ API/services/WebService?wsdl could not be found |
0 | It is likely you have upgraded your version of CMIS Facility. Advanced Learning advise the following solution:
|
| RequiredFieldMissing | 6 | Mandatory information is missing. Please correct the information and re-attempt the upload. |
| FieldLengthError | 17 | This error will occur if a field, such as mobile number, contains too many characters. For mobile numbers, the length is 20 characters and ParentPay will take the first ‘0’ and replace this with +44 In this scenario, it will inform the user of the number in question and the pupil’s admission number/UPN. The mobile number field should only contain one mobile number. The numbers will need to be amended and ePortal restarted before the import will work successfully. The import will need to be conducted on the following day. |
| WarnFSMAdjustmentsMade | 10001 | This occurs when an upload has already been completed and the FSM dates differ to the ones that already exist within ParentPay. This is a non-critical error and the upload will still be processed, but there will be a balance adjustment with this error. |
| WarnFSMAdjustmentAffectedPupil | 10002 | This error would occur when a FSM period already within ParentPay, differs to the FSM period being imported, resulting in a balance adjustment. |
| WarnFSMIgnoringStartAfterToday | 10003 | This error would occur when the FSM start date is prior to the date of upload, so no changes will be made. |
| WarnFSMIgnoringEndBeforeToday | 10004 | This error would occur when the FSM end date is prior to the date of upload, so no changes will be made. |
| WarnMissingFSMEnd | 10006 | Where there is no FSM end date specified, ParentPay will substitute the end date with 01/01/2100 |
| WarnMobileNumberAltered | 10012 | Where a contact mobile contains an invalid or irregular character, such as a full stop or a hyphen, ParentPay will remove this and concatenate the number. |