How to contact ParentPay support

You can access our dedicated support team between Monday and Friday between 08:30 – 17:00.

For general support

For urgent issues

  • Call us on 02476 994820
    (Phone lines are available between 08:30 – 16:30 excluding Thursdays between 13:30 - 14:00 and all day on English Bank Holidays).

Outside of the normal opening hours you also have 24/7 access to our online training courses at the ParentPay Group Academy 


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