Year missing from reg group.

Occasionally ParentPay will return an error message saying that there is a missing reg group from your pupil upload.

  This article will teach you...

How to fix the error message for a missing reg group when it is stopping your pupil upload

How to resolve the issue

If when processing an upload you find that the year is missing from a reg group, then please check the setting below. People > Uploads > Upload Settings

Try toggling this option on/off and reattempting the upload in the first instance.

If the problem persists please contact ParentPay support.

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