Importing data from SIMS

Your import settings determine the contacts and data that are imported from SIMS.

To review your Schoolcomms Import Settings you must be logged into the desktop version of Schoolcomms, then go to Management > Import Management > Edit settings.


Select the Pre-admissions tick box if you wish to send messages to students who are due to join your school.

Choose whether you wish to import All groups or just Active groups (faster).

Select to import contact details from SIMS and whose contact details you wish to import. By default, the import is set to include Priority 1 parents and all are flagged as prime. If you wish to include other priorities and/or parental responsibility and set another choice for prime/non-prime, click on Change.


Select whether you wish to import email address and/or mobile numbers.

Tick the Send a text/ email to each new or changed number/address if you do wish to notify each new contact. We advise that the ‘Send a Text message to each new or changed number?’ option is left un-ticked for your first import as this will send a text to each new  contact you import and will use a large amount of your text credits.

Finally, opt out any children whose parents don’t want Schoolcomms to have any access to their data using the Manage Exceptions sections.

Once you are happy with your chosen settings to import members, groups and contact details into Schoolcomms from SIMS you will need to run an import from SIMS, by clicking Run at the bottom of the Edit Settings screen.

This data needs to be refreshed regularly to ensure it is up to date, so we advise you run an import every morning when you log in to Schoolcomms.

Please note that if you have reduced the import strategy, for example, changed the import from P1 and P2 to just P1, then we will need to complete a database task to remove the data that no longer meets the strategy. In this particular example, we would need to delete all P2 contacts as their data will remain in your Schoolcomms account.

You can submit this type of request by either sending an email to

or by completing the School Support Request form here

If an individual contacts priority has been changed to a priority you are no longer importing in SIMS, you are able to delete them in Schoolcomms.

To delete the contact in Schoolcomms, please go to:

  • Desktop version of Schoolcomms (You would access this via the desktop icon or via the focus menu in SIMS)
  • Run an import
  • Click on ‘school members and groups’
  • Click on ‘Manage school Members’
  • Search the pupil’s name
  • Click on the ‘Linked People’ icon
  • Click on the contact you need to delete
  • Click ‘Delete’

You will then see the following message:


Please be assured that this will only remove the linked contact from the relevant pupil.

(The contact would still remain linked to any other pupils where their Priority Setting hadn't been changed) 

Once deleted, they will not be re-imported as they no longer have a Priority that you are importing.

Was this article helpful?
0 out of 0 found this helpful