Once the school has enabled the facility for parents to cancel their own Club session by ticking the option in the Clubs Settings, parents will be able to cancel a session up to the cut-off point set by the school in the Club.
Users can cancel and make changes to their booking up until the booking cut off time.
When a booking is cancelled, a credit will be applied to the balance to reverse the charge that was created when the booking was made.
When a booking is changed, a credit will be applied to the balance to reverse the charge that was created when the booking was made and a new charge will be applied.
Please find a direct link below to assist you with your Club School Gateway settings:
School Gateway Settings
Here's a link to pass on to parents to assist them with cancelling/amending a club booking on School Gateway via the web/app.